Shipping & Refunds

Shipping:

Canadian addresses:

$25 standard shipping

American addresses:

$45 standard shipping

For orders outside of Canada and the United States, please contact us at info@urbanity.ca
Please allow 1-2 days to process your order
Any order placed on weekends or holidays will be processed on the next working day

Policy:

We hope you will be delighted with your purchase. However, we understand there may be circumstances where you want or need to return an item. In this event, please contact us at info@urbanity.ca to arrange for the return.

All sale items are final sales and we do not offer returns on these items.

Please check your purchase immediately upon receiving it as we ask that requests for a return be made and the item shipped within 7 days of your receipt. We will issue a store credit once we receive the item back, usually within 7 days of receipt. Refunds are not offered unless the item is damaged or defective.

Goods must be returned with a copy of your receipt and in the unused original condition and with all tags attached. We have the right to deny credit if the returned merchandise does not meet our return policy requirements.

All shipping costs, both the original and the return, are the responsibility of the customer and are non-refundable unless the item was faulty. If items are faulty, you are entitled to reasonable costs of the return. Returned items are to be insured for the full value of the merchandise. For your own protection, we suggest you use a secure delivery method that provides a tracking number as we are not responsible for missing packages.